What the symptom
can tell you.
Before focusing on one component, observe where the cycle stopped. The door state, display, sounds and amount of water left behind can narrow the next step.
Note what happened
before the water stayed.
Did the washer fill and tumble normally? Did it pause before spin? Is an error code displayed? Does the drain pump hum, remain silent or start and stop?
Write down the selected cycle and whether the load was unusually heavy or unbalanced. Those details are more useful than repeatedly restarting the same cycle.
Check only what is
designed for the user.
- Confirm the drain hose is not visibly kinked or crushed
- Verify the standpipe area is not overflowing
- Remove an obviously unbalanced load after the machine unlocks
- Follow the manual only if it identifies a user-accessible drain filter
Unplug the washer before any manual-approved filter cleaning. Prepare towels and a shallow container because retained water may release quickly.
Stop if water or power
creates a risk.
Do not continue operating a washer that is leaking toward an outlet, smells hot or repeatedly trips a breaker. Shut off the water supply if a hose or connection is actively leaking and it is safe to reach.
Do not force a locked door or tip the machine to drain it. Internal drain and control diagnosis belongs in a service visit.
Make access simple,
not invasive.
Clear laundry and small items from around the washer. Keep the model number available and mention whether the appliance is freestanding, stacked or part of a combination unit.
